Case Study: Full Kitchen Fit-Out at The Langham Hotel, London

A complete strip-out and refit of a flagship restaurant kitchen, delivered under significant time pressure to the highest standard of a world-class venue.

Project Overview

• Client: Restaurant Group — The Langham Hotel, London
• Scope: Full kitchen strip-out, refit, catering equipment installation, bespoke stainless steel fabrication, ventilation design support
• Key contact: Alper Özyurt, Catercall

The Challenge: A Full Kitchen Refit, Late in the Build Programme

The decision to completely strip out and refit the entire kitchen at Sale e Pepe Mare — the flagship restaurant at one of London's most iconic hotels, The Langham — came late in the construction programme. With the wider build-out already underway and significant time pressure on the project, there was no margin for delay.

Catercall was brought in to deliver the full catering equipment installation and bespoke stainless steel fabrication, coordinating seamlessly with the general contractor, project manager, and wider consultant team to keep the programme on track.

The Delivery: Precision, Pace, and Going Beyond the Brief

From the earliest stages, the Catercall team worked proactively to give the client confidence and keep the project moving. Key elements of the installation included:

• Full installation of all catering equipment, fitted to model and specification
• Fabrication and installation of all bespoke stainless steel items
• Design and delivery of bespoke exhaust hoods in record time, at a critical stage of the programme
• Practical support with ventilation design, contributing expertise for both functionality and compliance
• Attendance at all project meetings, coordinating with the general contractor, project manager, and consultants throughout

Every element arrived prepared, fitted correctly, and integrated smoothly into the construction schedule — with outstanding attention to detail from the Catercall team at every stage.

The Result: A First-Class Kitchen, Delivered on Time

The finished installation is a high-quality, fully integrated commercial kitchen worthy of a flagship venue. The Catercall team's willingness to step beyond the conventional scope of a supplier's role — contributing solutions, attending meetings, and proactively resolving challenges — made a substantial difference to the project's success.

"What truly set Catercall apart was the way they went above and beyond the call of duty at every opportunity. Particularly impressive was their ability to fabricate and deliver bespoke exhaust hoods in record time, helping the programme stay on track at a stage where delays could have had a significant knock-on effect."

"They proved themselves to be far more than a supplier — they were a trusted project partner throughout the journey. We would have no hesitation in recommending Catercall to anyone seeking a dependable, knowledgeable, and high-performing catering supplier for premium hospitality projects."

— Restaurant Group Client, Sale e Pepe Mare at The Langham Hotel

Working with Catercall on Hospitality Projects

Whether you're planning a new restaurant kitchen, a full hotel kitchen refit, or a back-of-house refurbishment, Catercall has the experience, technical expertise, and project management capability to deliver — even under challenging timescales.

Explore our commercial kitchen design, equipment sales, and installation services, or get in touch with the team to discuss your project.

Planning a kitchen fit-out or refit? Contact Catercall today or call us on 0203 988 2108.