Emergency Catering Equipment Repairs

Kitchen Equipment Down? Get an Engineer Out.

When an oven, fridge or dishwasher fails mid-service, every minute of downtime costs you money and puts compliance at risk. Catercall's Gas Safe, manufacturer-trained engineers provide 24/7 emergency catering equipment repairs with a 4-hour response target across London, Surrey, Kent, Birmingham, Leicester and Manchester.

Call Our Emergency Line: 0203 988 2108

Same-Day Response

We guarantee a same-day response for all urgent inquiries

Qualified Engineers

Our engineers are fully qualified and certified

Nationwide Coverage

We provide services across the entire country

When Does a Fault Become a Kitchen Emergency? Recognise the Warning Signs

Not every fault needs an emergency callout — but some can't wait for a scheduled visit. If any of the following apply, treat it as urgent and call our emergency breakdown line straight away.

You can't trade safely

A gas interlock fault, extraction failure or exposed electrical fault that puts staff or customers at risk.

Food safety is compromised

A fridge, freezer or blast chiller failure that threatens HACCP compliance and stock temperature control.

Service is about to stop

Your only oven, fryer or cooking line has failed during service, prep, or ahead of a critical event.

A warewash breakdown

Dishwashers or glasswashers down, risking hygiene compliance and front-of-house service.

Repeated small faults

Recurring minor issues can signal an imminent full breakdown — early diagnosis prevents a bigger emergency.

You're unsure

Not sure if it's urgent? Call our helpdesk, and our team will triage and advise on next steps immediately.

How Emergency Repairs Work - From Your Call to a Working Kitchen

Call our emergency line

Speak to our helpdesk on 0203 988 2108, available 24/7 for breakdowns.

We triage & dispatch

We identify the nearest qualified engineer for your equipment and confirm an ETA, typically within 4 hours.

High fix rate on-site

We always try to fix the problem there and then but more often than not, engineers won't know what the problem is until they get there so not all parts are on the van.

If you have a PPM plan, this makes fixes easier as we already know the kit.

Report & prevention advice

You get a clear breakdown of the repair, plus honest advice on whether a PPM contract could prevent a repeat failure.

What We Fix

Emergency Repairs for Every Type of Kitchen Equipment

Our engineers are manufacturer-trained across the leading commercial kitchen brands, including Rational, Foster, Hoshizaki and Maidaid, and repair equipment from combi ovens to walk-in cold rooms.

Cooking equipment

Ovens, combi ovens, ranges, fryers and grills — see our full repair & maintenance service.

Commercial refrigeration

Fridges, freezers, cold rooms and blast chillers — read more on refrigeration repair.

Warewash

Dishwashers and glasswashers — see our warewash service.

Gas interlocks

Interlock faults that shut down your gas supply — details on gas interlock servicing.

Extraction & ventilation

Canopy, extract and ventilation faults — see extraction & ventilation.

LPG & mobile kitchens

Emergency support for mobile and LPG-powered units — see LPG & mobile servicing.

Emergency Coverage

Areas We Cover for Emergency Repairs

Catercall engineers are positioned across the country, with our strongest emergency response coverage in the following regions. Outside these areas? Call us — we regularly extend cover for contract customers nationwide.

London & Greater London

Rapid-response emergency repairs across Central and Greater London.

Emergency repairs in London

Surrey

Home to our Redhill office, with engineers covering the whole county.

Emergency repairs in Surrey

Kent

Fast callout for hotels, schools and restaurants across Kent.

Emergency repairs in Kent

Birmingham & West Midlands

Engineers based locally for fast response across the West Midlands.

Emergency repairs in Birmingham

Leicester & East Midlands

Emergency breakdown cover for kitchens across the East Midlands.

Emergency repairs in Leicester

Manchester & North West

Rapid-response engineers covering Manchester and the North West.

Emergency repairs in Manchester

Don't Let a Breakdown Cost You More Than It Should

Our helpdesk is ready to triage your fault and get an engineer on the way.

Call 0203 988 2108 Now Request a Callout

Reduce Future Breakdowns

Prevention Is Cheaper Than Emergency Repair

Many emergency callouts are avoidable. A Planned Preventative Maintenance (PPM) contract catches faults early — reducing downtime, extending equipment life, and often lowering your overall repair spend. Ask our team about combining emergency cover with a PPM plan when you next call, or explore our kitchen design & equipment sales service if it's time to replace ageing equipment altogether.

Common Questions

Emergency Repairs: Frequently Asked Questions

We target a 4-hour response for most emergency callouts across our core coverage areas, with a same-day response guaranteed for all urgent enquiries. Call our helpdesk for a live estimate for your location.

No, we do not operate on-call. Our emergency breakdown line and office team handles enquiries and quotes Monday to Friday, 8:30am–5pm.

Any fault that stops you trading safely or at all — a broken oven mid-service, a failed walk-in fridge, a gas interlock fault, or a dishwasher breakdown that breaches food safety requirements.

London and Greater London, Surrey, Kent, Birmingham and the West Midlands, Leicester and the East Midlands, and Manchester and the North West, with nationwide coverage available for contract customers.

Yes — our engineers carry a wide range of common spare parts in their vans, backed by a central warehouse, so most emergency repairs are completed in a single visit.

Cost depends on the equipment, fault and parts needed. Comprehensive maintenance customers benefit from reduced call-out charges, and pay-as-you-go customers get a clear quote before work begins.

Many can. A PPM contract catches worn parts and early warning signs before they cause a full breakdown.

Kitchen Down? We're Ready When You Are.

Speak to our emergency helpdesk now, or request a callout online and we'll be in touch straight away.

Call the Emergency Line: 0203 988 2108 Request a Callout Online

Request a Callout Online