For all breakdown and service requests - Call our help desk: 0203 988 2108  
For Service - Call our help desk: 0203 988 2108  

Planned Preventative Maintenance for Commercial Kitchens

Get a quote for planned maintenance

Keep your catering equipment running reliably.

Planned preventative maintenance keeps your commercial catering equipment compliant and running at full capacity, before a fault costs you lost revenue.

Stop breakdowns before they stop your kitchen

  • CP42 gas safety certification on every annual visit
  • Six-monthly interim inspections included as standard
  • Site survey and written breakdown risk assessment

Get an instant planned maintenance quote

Richard Jeffryes, National Contracts Manager at Catercall Ltd

Richard Jeffryes

National Contracts Manager

Robert Mcmillan, Business Development Manager (Contracts)

Robert Mcmillan

Business Development Manager (Contracts)

An Engineers Opinion: Why PPM Is Essential

Read more

2×
Annual visits as standard

24/7
Emergency callout line

UK‑wide
Engineer coverage

CP42
Gas Safe certified

What is PPM?

The proven practice to improve appliance performance and reduce downtime

Planned Preventative Maintenance (PPM) is a scheduled servicing programme for your commercial catering equipment. Rather than waiting for a costly breakdown, PPM addresses wear, drift and compliance issues before they become problems so that your kitchen stays running, your insurance valid and your EHO inspection ready.

Every commercial kitchen with gas appliances has a legal obligation to hold a current CP42 gas safety certificate. Catercall's PPM contracts satisfy this requirement as standard, while also covering electrical safety, appliance performance, and a written condition report for every visit.

Following a complimentary site survey, our engineers will recommend the right programme for your equipment count, usage intensity, and budget — whether that's a straightforward annual service or a fully comprehensive labour-inclusive contract with monthly payments.

Why preventative maintenance pays for itself

A reactive approach to kitchen maintenance costs more in call-out fees, lost service time and emergency part surcharges. PPM puts everything into one plan.

01

Fewer emergency callouts

Scheduled servicing identifies failing components before they cause a breakdown, dramatically reducing the number of reactive callouts and associated premium charges.

02

Full gas safety compliance

Every Catercall PPM contract includes a CP42 gas safety certificate from a Gas Safe registered engineer — meeting your legal obligation without a separate booking.

03

Extended equipment life

Regular servicing of seals, filters, and mechanical components extends appliance lifespan, protecting your capital investment in combi ovens, refrigeration, and warewash equipment.

04

Audit-ready documentation

Every visit generates a written condition report and compliance record. Ideal for EHO inspections, insurance requirements, and due diligence for multi-site operators.

05

Predictable maintenance budgets

Our comprehensive plans can be spread across monthly payments, removing the unpredictability of ad-hoc repairs and helping operations teams budget with confidence.

06

Preferred response times

PPM account holders benefit from prioritised access to our 24/7 service desk and faster engineer dispatch when urgent callouts are needed.

Emergency callouts and non-contract work

PPM is the smart long-term approach, but we're also here when things go wrong unexpectedly.

Emergency Callouts

Our service desk operates around the clock. Established PPM account holders can raise emergency callouts on authorisation. Non-account holders can book callouts secured by card payment.

Non-Contract Repairs

Callouts and inspections can be scheduled on a casual basis without a service contract, with payment by card or BACS. Ideal for one-off repairs or organisations not yet on a PPM programme.

Condition Assessments

Appliance condition and performance reports, including dilapidation valuations and installation compliance assessments. Ideal for lease transitions, acquisitions, or estate reviews.

catercall planned preventative maintenance in commercial kitchens

Ready to protect your commercial kitchen?

Start with a complimentary site inspection and written breakdown risk assessment. No obligation, just expert advice on the right PPM programme for your operation.

Get a PPM Quote

Frequently asked questions about PPM

PPM stands for Planned Preventative Maintenance. In the commercial catering sector it refers to a scheduled servicing programme for kitchen appliances and equipment, designed to maintain performance, safety compliance, and reliability through proactive engineer visits rather than reactive breakdown response.

Yes. Under the Gas Safety (Installation and Use) Regulations 1998, commercial premises with gas appliances must have an annual gas safety check carried out by a Gas Safe registered engineer. The CP42 certificate covers commercial catering equipment specifically. Failure to hold a current certificate can invalidate insurance and expose operators to significant legal liability.

Industry best practice for actively used commercial kitchen equipment is a minimum of two visits per year: a full annual service including CP42 gas safety certification, and a six-monthly interim condition and compliance inspection. High-volume or high-criticality kitchens — such as hospital catering — may benefit from more frequent visits. Catercall will advise the right schedule following a complimentary site survey.

Catercall PPM contracts cover the full range of commercial catering equipment including combi ovens (Rational, Convotherm, Unox), commercial refrigeration (Foster, Hoshizaki, Porkka), warewash and commercial dishwashers, gas ranges and fryers, extraction and ventilation systems, and LPG mobile kitchen equipment. If you have specialist appliances or multi-brand kitchens, contact us to confirm coverage.

Yes. Catercall provides planned maintenance services nationwide, with established coverage across London, Birmingham, Surrey, Kent, Leicester, and the wider UK. Our engineers are based regionally to minimise response times and travel costs.

Get in Contact Now

Our team is here to support you with all your repair, maintenance, and installation needs.
Available Monday-Friday, 8:30 AM to 5:00 PM, with 24/7 emergency service.

Breakdown and Service Requests

0203 988 2108

24hr turnaround for Comprehensive customers

Call Emergency Line

General Enquiries

0800 542 0016

Monday-Friday, 8:30 AM - 5:00 PM

Contact Us

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service@catercall.co.uk

Get a detailed quote for your kitchen equipment needs

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Catercall Ltd
Aztec House
Unit 8 Perrywood Business Park
Redhill
Surrey RH1 5DZ

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