The Challenge: A Critical Kitchen Breakdown Just Before Christmas Lunch
In the busy final week of term, Burnt Ash Primary School in Bromley faced every kitchen’s worst nightmare – a sudden leak with water pouring across the floor, threatening to shut down their catering facilities. With over 300 hungry pupils expecting their annual Christmas dinner, time was of the essence.
The school’s team quickly realised they had an electrical fault on one of their key catering appliances. With service just hours away, they contacted Catercall in a panic.
The Response: Rapid Attendance and Expert Repair
Within record time, a Catercall engineer arrived on site, ready to resolve the emergency. The engineer:
- Quickly diagnosed the electrical fault
- Stripped down the affected equipment
- Cleaned and dried the internal components
- Replaced two faulty parts
- Fully tested the appliance to ensure safe operation
Despite the pressure and tight schedule, our technician worked swiftly and safely, restoring full kitchen function just in time.
The Result: Disaster Averted, Christmas Dinner Saved
Thanks to Catercall’s fast response and technical know-how, the kitchen was fully operational again within hours. The school successfully served Christmas dinner to all pupils – warm, on time, and without compromise.
“The engineer was here in record time and fixed it instantly. Thank you again for getting that sorted – you saved our Christmas dinner.”
— Burnt Ash Primary School, Bromley
Supporting Bromley Schools and Local Catering Facilities
This case highlights the importance of having a reliable, responsive partner for catering equipment emergencies – especially in schools, where meal service is critical to pupils’ wellbeing.
If you operate a school, café, restaurant or care home, and need urgent kitchen equipment repair, explore our Commercial Catering Equipment Repair Services. We’re available for emergency call-outs, planned maintenance, and full kitchen support – even at the busiest times of year. Get in touch with us today.