Dear Valued Customer,
At Catercall, we're persistently striving to enhance our services and to provide you with the exceptional experience you've come to appreciate. To ensure our service delivery remains top-tier, we've implemented a few changes to our appointment schedule and charges.
Here are the specifics:
- Afternoon Appointments: Engineering visits requested specifically to commence from 14:00 onwards will now require a minimum booking duration of four hours.
- Restricted Access Callouts: Callouts with limited access from 14:00 onwards will also necessitate a minimum charge of four hours.
- Emergency/Urgent Callouts: Emergency or urgent callouts that require a 4-hour response will incur a minimum charge of four hours.
- Out of Hours and Weekend Work: Work conducted outside of standard hours or on Saturdays will carry a premium charge of 50%. For any work carried out on Sundays, a 100% premium charge will apply.
- Policy Implementation: These updated policies are effective immediately.
We understand that alterations often lead to inquiries. Please rest assured, our team is on standby to provide any assistance you may require:
- Queries?: Our affable and knowledgeable customer service team is at your disposal to answer any queries or address any concerns you may have regarding these policy changes. Please don't hesitate to reach out to us.
- Arranging Appointments: When you're ready to schedule your next appointment, simply ring us up, and our team will be delighted to help you.
We're truly grateful for your understanding and cooperation as we implement these changes. As always, your satisfaction remains our paramount concern.
Thank you for your enduring trust in Catercall!