For all breakdown and service requests - Call our help desk: 0203 988 2108  
For Service - Call our help desk: 0203 988 2108  

Catering Equipment Maintenance & Repair

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Kitchen Equipment not quite performing like it should?

Not every problem is a full breakdown. Sometimes an oven's running hotter than it should, a dishwasher isn't cleaning to the standard it used to, a fridge is struggling to hold temperature or a fryer's taking longer to heat up than it did last year.

These are early warning signs and they're exactly the kind of thing our engineers can put right before they turn into a bigger fault or a full breakdown.

Catercall's maintenance and repair engineers will come out, inspect the equipment, diagnose what's causing the drop in performance and fix or recondition it on-site wherever possible. Restoring your commercial kitchen equipment to proper working order rather than waiting for it to fail completely.

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Free surveys and quotations are available on all maintenance and repair work.

Catercall: Catering Equipment Repairs and Cleaning (after)
Catercall: Catering Equipment Repairs and Cleaning (before)
Catercall: Double Fryer Clean and Inspection
Catercall: Fitting and Inspections

Signs it's time to get your catering equipment looked at

You don't need to wait for a breakdown to call us. Common signs your equipment needs attention include:

  • Running hotter or colder than it should, or struggling to hold temperature
  • Longer heat-up, cool-down or cycle times than normal
  • Dishes, glasses or utensils not coming out as clean as they used to
  • Unusual noises, vibration, or smells during operation
  • Inconsistent or uneven cooking results
  • Increasing energy use for the same output
  • Doors, seals or components that no longer fit or close properly

If any of that sounds familiar, it's worth getting it checked.

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What a maintenance & repair visit includes

Our engineers look at at why your kitchen applaince performance has dropped and put it right.

  • Full diagnostic inspection of the appliance
  • Cleaning of components affecting performance (filters, elements, seals, jets, coils)
  • Repair or replacement of worn or failing parts
  • Recalibration and adjustment to restore performance
  • Safety and compliance checks as part of the visit
  • Clear advice on the condition of the equipment and what to expect going forward

We carry a large stock of spare parts in our service vehicles and always aim to fix the problem as quickly as possible. Not every part can be carried, so we won't know exactly what's needed until we've inspected the equipment on-site.

Commercial kitchen equipment we maintain and repair

We service and repair the full range of commercial kitchen equipment, including:

  • Cooking equipment: ovens, combi ovens, ranges, grills, fryers, induction hobs
  • Dishwashing & glasswashing: Maidaid, Electrolux and other leading brands
  • Refrigeration & freezers: upright and undercounter units, cold rooms, ice machines
  • Hot water & coffee systems: Instanta and other commercial beverage equipment
  • Specialist equipment: blast chillers, chilled display cabinets, multi-tiered freezers

We work across all major brands, including Rational, Electrolux, Maidaid, Instanta, Foster, Williams, Polar and more.

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Looking for ongoing maintenance?

If you would rather these checks happen automatically, on a schedule, rather than calling us each time something starts to slip, you can sign up to a Planned Preventative Maintenance (PPM) plan, so issues like these get caught and dealt with before you even notice them.

Catering Equipment Repair & Maintenance - Frequently Asked Questions

Yes, that's exactly what this service is for. You don't need to wait for equipment to fail completely. If performance has dropped, our engineers can inspect it, diagnose the cause and repair or recondition it before it gets worse.

Our engineer will tell you after inspection. Sometimes a drop in performance is down to something simple (a clean, a seal, a recalibration) and sometimes it needs a part replaced. Either way, we'll diagnose it on-site and explain what's needed.

Most kitchen equipment benefits from servicing at least once or twice a year, though gas appliances typically require an annual Gas Safety inspection by law. 

With our PPM plan, these are automatically scheduled, with contracts tailored to your usage levels and equipment type.

Yes. Our engineers work across all major commercial kitchen brands, including Rational, Electrolux, Maidaid, Instanta, Foster, Williams and Polar, among others.

Yes, all gas work is carried out by Gas Safe registered engineers. We're also CHAS accredited and our engineers are DBS-checked.

Get in Contact Now

Our team is here to support you with all your repair, maintenance, and installation needs.
Available Monday-Friday, 8:30 AM to 5:00 PM, with 24/7 emergency service.

Breakdown and Service Requests

0203 988 2108

24hr turnaround for Comprehensive customers

Call Emergency Line

General Enquiries

0800 542 0016

Monday-Friday, 8:30 AM - 5:00 PM

Contact Us

Request Quote

service@catercall.co.uk

Get a detailed quote for your kitchen equipment needs

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