Penta Hotels, Reading
"I just wanted to drop you a quick note to say since I have been calling you guys at Catercall for our kitchen equipment repairs etc Here at penta Reading, your senior helpdesk administrator Cheryl Pugh has been outstanding in getting quotes to me asap, chasing around suppliers for things, following up emails and calls etc without fail and answering any info I require regarding the kitchen equipment. She seems to care about her customers so much it is a pleasure dealing with Cheryl when I need things fixed. If I know Cheryl is on the case I can rest easy knowing things will get done."
Andy Clark - Assistant Maintenance Manager
Christadelphian Care Homes
"I would strongly recommend using Catercall Limited, they look after us at Kingsleigh House Care Home so well. Great service and very competitive in pricing."
Alan Taylor - Manager, Kingsleigh House
Johnson Controls, West Midlands
We have employed Catercall on various catering service and reactive contracts for various customers, as the principal Planned Preventative Maintenance contractor to various customers- predominantly West Bromwich Building Society Head Office. The work undertaken by them is catering equipment including all refrigeration – i.e., fridges, freezers, and kitchen ductwork cleaning. I have never had an issue with them and they are very prompt and responsive on requested reactive call out requests, attending with just a phone call and confirmation email- a refreshing change as usually Purchase orders are always required prior to attending by contractors. They are quick with quotes for resulting repair quote. To my knowledge, the engineers are always very courteous with customers. I was asked by one of my JCI colleagues from the London area for a catering contractor and I did not hesitate to recommend Catercall, who ultimately did the job and he was very happy with the work. The office administrators/ co-0rdinators are always friendly cheerful and helpful, and always communicate back correspondence- reports, quotes, issues, etc. Again a refreshing change of not having top chase. I do not hesitate in recommending them for catering service/ repairs.
Frank Accili Service - Team Leader
eCatering, North Yorkshire
I have been using CaterCall in my role as a technical support advisor for the last 12 months as my preferred choice of 3rd party contract engineers. They have always delivered outstanding service to my customers and I have had multiple accounts of positive feedback from them. They have been incredibly reliable and I have always felt they bend over backwards to accommodate the needs of the business and the customer. The journey from contacting them to attending site is always well informed, efficient process from start to finish. The staff are always friendly and always pushing themselves to deliver outstanding customer service. The personal level of service on offer is second to none and it is never too much trouble to get information from either the care team or field technicians. The work carried out is always of such a high standard that I feel confident that after a CaterCall engineer has attended my customer will have no more issues. If I have to recommend a catering engineer service whether it be to a customer or in my home life I always recommend CaterCall.
Matthew Brown - Technical Support, Stokesley
Broadening Choices for Older People, Birmingham
We run 3 large care homes throughout the Birmingham area as well as many independent and supported living schemes for elderly and vulnerable people in the area. We have used Catercall Limited for our repair and replacement catering equipment for many years as well as regular servicing. I can always be assured if we have a problem in our kitchens that the service team will be on call to assist us and rectify our issues. They are a very professional team and the response time in attending our sites is always very quick and efficient. Their workmanship is of a high standard as well as being attentive and friendly.
Dave Steele, Property Services Manager and Health & Safety Adviser
Joseph Projects Ltd, Surrey
On behalf of the team here, thank you for the honest and efficient services to fix our Falcon Cooker earlier this month. Much appreciated.
Llewellyn Richards, Centre Manager, Beulah Family Church, Thornton Heath
Hard Rock Cafe, Old Park Lane, London
It was a pleasure to have Matt on site and he is welcome any time.
UK Facilities Manager
Matt is a top fella, excellent work and helped me get to the bottom of this door sensor issue. Many thanks to him, credit to Catercall.
Matthew Brown - Technical Support
Crowne Plaza London, Gatwick
The engineer visiting our Property to service and fix our ovens is Top Notch. Very good professional and an asset to your company.
S Vaiyapuri - Head Chef
St Thomas of Canterbury Catholic School, Gillingham, Kent
"I had one of your engineers here this morning, Glen, who came to fit some spare parts which were under warranty through eCatering. I would just like to say Glen is great at what he does, as I am sure you are aware, he was very informative and professional, he has given me one of your cards and I will keep it for further works when we require. It is great to see good polite engineers. Thank you, and thanks to Glen."
James R Ellis - Site Manager
Meat House, Codsall, Wolverhampton
"First of all can I say to your engineers who came to service my equipment this morning did a fantastic job and we’re very friendly and helpful. Following this visit, I would like to have you doing maintenance in our fridges as well."
Marvin Nevers - Head Chef